Refund policy

Return & Refund Policy

Last Updated: 31/7/2026

At Dripzo, customer satisfaction is our priority. We take pride in delivering high-quality products, and if something isn't right with your order, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request must be submitted within 7 DAYS of receiving your order.

  • The item must be unused, unwashed, unworn, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • The product must not show signs of use, damage, or alteration caused by the customer.

  • A valid proof of purchase (order number or receipt) is required.

Items that do not meet these conditions may not be eligible for a return or refund.

Return Timeframe

You may request a return within [7 DAYS] from the date your order is delivered.

To initiate a return, please contact us at support@dripzo.in with:

  • Your order number

  • Reason for the return

  • Photos of the product (if applicable)

Our support team will guide you through the next steps.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed to the original payment method.

  • Refunds are generally completed within 8 Business Days after approval.

  • The exact time for the refund to appear in your account may vary depending on your bank, payment provider, or card issuer.

If your return is not approved, we will notify you with the reason.

Exchange Policy

If you received:

  • The wrong item

  • A damaged product

  • A defective product

  • A product with a manufacturing defect

we will gladly offer an exchange, subject to product availability.

If the same item or size is unavailable, we may offer:

  • A replacement with a similar product,

  • Store credit (where applicable), or

  • A refund.

To request an exchange, please contact support@dripzo.in within 7 DAYS of delivery.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 DAYS of receiving your package.

To help us resolve your issue quickly, please include:

  • Your order number

  • Clear photographs of the product

  • Photos of the packaging (if damaged)

  • A brief description of the issue

Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

The following items are generally not eligible for returns or refunds unless they are damaged, defective, or incorrect:

  • Customized or personalized products

  • Products purchased during clearance or final sale

  • Gift cards

  • Items showing signs of use, washing, or damage caused after delivery

  • Products returned without original tags or packaging

  • Returns requested after the applicable return period

Return Shipping Costs

  • If the return is due to our error (such as a defective, damaged, or incorrect item), Dripzo will bear the return shipping cost.

  • If the return is requested for any other eligible reason (such as a change of mind, where applicable), the customer may be responsible for the return shipping charges unless otherwise stated.

Shipping charges paid during the original purchase are generally non-refundable unless the return is due to our mistake.

Cancellation of Orders

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.

Important Notes

  • Refunds and exchanges are subject to verification and approval.

  • We reserve the right to refuse returns that do not comply with this policy.

  • Fraudulent or abusive return requests may result in refusal of future returns or account restrictions.

Contact Us

If you have any questions about returns, refunds, or exchanges, we're happy to help.

Dripzo

Email: support@dripzo.in

Website: https://dripzo.in